Support.
Stuck, found a bug, or have a question about your account? Here's how to reach us.
support@runuai.com — for anything: product questions, billing, account issues, security reports, or integrations (GitHub, Slack, and other connections). We aim to respond within one business day.
Bugs in the host software
The Uai host is open source. Bug reports and feature requests are welcome as GitHub issues — include your host version (shown on the Hosts page) and the platform it runs on.
Good things to read first
- How it works — the mental model: hosts, tasks, agents.
- Security & trust — where credentials live and what the cloud never sees.
- Self-host — running the host on your own hardware.
Security disclosures
Found a vulnerability? Email security@runuai.com with details and we'll acknowledge within 24 hours. Please don't test against accounts or hosts you don't own.